on orders of $49 or more Plus, Returns and Sales Tax Information
SHIPPING: In most cases, orders are shipped within one business day of receipt. Orders below $49 ship at a flat rate of $4.95, to one shipping location. Orders of $49 and above automatically enjoy complimentary shipping, with the exception of party favors. Taxes are not included in totals. Soapmarket will pay shipping charges on back-ordered items. All orders ship with tracking, by USPS or UPS. Items considered hazardous such as reed diffuser fragrance oils must ship by ground service accordance to US law. We reserve the right to select the best method. Orders valued over $100 and orders shipping to college dormitories, office buildings and such may ship with signature required for delivery, for which an email will be sent alerting you of such.
Payment is processed at time of ordering. If your item is on back-order, you will be notified promptly of expected delivery. You have the option of accepting this later delivery or cancelling order.
Returns: Please contact us for a Return Authorization at email@example.com with order number, item, reason for request and state preference of return or exchange. Unopened, unused merchandise may be returned for exchange or refund within 14 days or receipt. All merchandise that is on sale, temporarily discounted or part of a promotion are final sale and not eligible for exchange or refund. Opened products are not eligible for return due to contamination. Special orders may not be exchanged or returned. Jewelry may be exchanged or returned within 14 days of receipt in unworn and original condition only. Items considered Hazmat, which are Reed Diffusers and Refills may not be returned.
We reserve the right to not honor any return if we feel the item is not in original condition or we may choose to charge a re-stocking fee.
Shipping charges are not refunded. Please track your packages and insure if valuable as refunds cannot be given for returns lost or damaged in transit.
If an order is received damaged, please contact us within 48 hours of receipt.
Sales Tax: We charge New Jersey residents 6.625% sales tax. For residents of all other states, we recommend you follow your state guidelines for Use Tax.
PROP 65 - A notice to California customers: California requires the following notice: Our Jewelry items may contain Cadmium, a chemical known to the state of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.